Immediate support
Within normal working hours (09.00-17.00 CET) – and often outside too – support is only a mouse click away. Catch us by sending a mail to support@trifork.com. Support is provided by our key developers; there is no support front line delay or filtering.

Influence
Customer needs and requirements have always been the driving force behind our products. Thus our products are constantly evolving from the customer feedback we receive. Participate in this vital loop by sending us an email to support@trifork.com.

General Support and Maintenance Details
As a Licensee or Subscriber to our products, you are covered by our Support and Maintenance services, which are provided under the agreement you entered into at the time. As part of this agreement, Trifork will:
a) provide you with technical assistance for your licensed Software related questions, through the communication method indicated below; and
b) deliver any fixes for the Software through the official www.trifork.com website; and
c) at its discretion, make available to you and authorize you to upgrade via a dedicated download site to the most current release or through the official www.trifork.com website.
The technical assistance indicated above will be made available to your technical personnel during the business hours applicable to the Support and Maintenance type described below in this section.
Electronic problem submission: Via Trifork email: support@trifork.com
Voice problem submission: 08.00 – 17.00 CET, Monday through Friday excluding holidays
Targeted response times: 4 business hours
Technical contacts: 1

Support and Maintenance does not include assistance for:
1) failures caused by products for which Trifork has no responsibility;
2) any modifications You have made to the Software; and
3) the use of a non supported version, release or modification of the Software
Support is included with the software license purchase price for first 12 months following the point of purchase. The support agreement the software license can be extended beyond the 12 month period for a fee. The annual support fee is currently calculated as 20% of the going list price for the software license. Trifork reserves the right not to extend the support period for older releases.
Annual Subscription is automatically covered by the Support and Maintenance agreement as long as the subscription is current.

General Support and Maintenance.
For Support and Maintenance services provided under this Agreement, Trifork will
a) provide you with technical assistance for your licensed Software related questions, through the communication method indicated below; and
b) deliver any fixes for the Software through the official www.trifork.com website; and
c) in its discretion, make available to You and authorize You to upgrade via a downloade site to the most current release or updates for Software through the official www.trifork.com website.